Company Honored with 2012 International Service Excellence Award
Broan-NuTone Shares U.S.-based Customer and Technical Service Experience Through New “Ask Us” Program
HARTFORD, Wis., January 22, 2013 – Broan-NuTone®, the leader in residential ventilation for ENERGY STAR® qualified products, has announced the launch of its new “Ask Us” customer and technical service program. This concerted effort by the 80+ year old company to promote easy access to its acclaimed U.S.-based customer and technical services program is just another reason why customers and homeowners prefer BROAN, NuTone and BEST branded products.
The BROAN, NuTone and BEST “Ask Us” program encourages contractors, electricians, builders, architects, designers and homeowners to pose their questions to the over 65 local customer service and technical service professionals. From selecting the right product for the project, to installing it properly, to maintaining it for optimum performance, this team, and their support team of over 2000 other Broan-NuTone employees, are passionate about providing the assistance needed resulting in a code-complying, comfortable and healthy home.
In addition, Broan-NuTone supports existing and future customers through online how-to videos, proprietary online specification tools and many other additional problem-solving resources. Located in Hartford, Wisconsin and Kenwood, Ohio, the Broan-NuTone customer service and technical service teams have more than 1,200 years of cumulative service experience.
“We receive praise for the efforts of our team and the quality of our products every day,” states Dave Pringle, president and CEO, Broan-NuTone LLC. “And I could not be prouder of each one of our associates and their commitment to serving our customers.”
Broan-NuTone recently received a prestigious 2012 International Service Excellence Award, topping 38 other companies in the Medium Business category (organizations with between 501 and 3,999 employees) to rank number one. Sponsored by the Customer Service Institute of America (CSIA) and the International Council of Customer Service Organizations (ICCSO), this exclusive award recognizes top organizations around the world that achieve world-class customer service excellence. Previous winners of the award include E*TRADE, OnStar, Safelite Autoglass and Guardian Insurance.
This honor was based on Broan-NuTone’s proven record of consistently exceeding the rigorous criteria of the International Customer Service Standard (ICSS), which was developed to provide a comprehensive and practical framework for assisting organizations in delivering consistently high levels of service. Broan-NuTone demonstrated the highest level of competence in key judging criteria that included the breadth, depth and proven results of the company’s customer service approach, client involvement in the company’s strategic direction and continuous measurement and improvement of client service delivery based on ICSS criteria.
“Our research showed that customers put significant emphasis on the value of strong customer and technical service and even more so on the value of that service being USA based,” says Richard Palmersheim, group vice president, marketing, Broan-NuTone LLC. “Customers are also looking for tools that allow them to confidently make product selections. The tools we offer set us apart from others in the industry.”
The company recently launched three new online tools to help its customers:
- The CodeKey™ Whole House Mechanical Ventilation Specifier helps builders, contractors and architects select code- and green building program-compliant ventilation solutions for the home by encompassing all of the growing number of statewide codes that affect ventilation standards into one user-friendly industry-first online tool.
- The Range Hood Make-Up Air Specifier Tool helps builders, contractors, code officials and other building professionals find code-compliant solutions for range hood make-up air
- The BEST Hood Height Calculator helps simplify the task of choosing the range hood that best fits one’s kitchen space.
As part of its multifaceted “Ask Us” program, Broan-NuTone plans to introduce many more how-to videos and online tools throughout 2013. In addition, the Ask Us logo with toll free phone numbers and email addresses will be incorporated into packaging, displays, literature, websites and other touch points for easy access by customers and potential customers to the Broan, NuTone and BEST customer and technical service teams.
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BROAN® is registered trademark of Broan-NuTone LLC, North America’s leading manufacturer and distributor of residential ventilation products including range hoods, ventilation fans, heater/fan/light combination units, Indoor Air Quality (IAQ) Fresh Air Systems, built-in heaters, whole-house fans, attic ventilators and trash compactors. NuTone® is a registered trademark of Broan-NuTone LLC, North America’s leading manufacturer and distributor of residential built-in convenience products including door chimes, central vacuum systems, ceiling fans, stereo intercom systems, home theater speakers, medicine cabinets, ironing centers and ventilation fans.
Broan-NuTone is proud to be an ENERGY STAR® partner.